Redcare Alarm Signalling is Being Withdrawn

Elena Carofyllakis

BT Redcare, a provider of alarm transmission has announced it will cease operation as of August 2025. If you are a customer, you should have received a written notice from them by post or email advising you of the planned closure.

Important Next Steps (if you have an alarm with Redcare signalling)

1. It is essential that you immediately speak to your security and fire protection system provider to see what the alternatives to Redcare are. Do not delay doing this as there may be supply and demand issues due to so many systems having to be replaced or upgraded.

2. Once you have been provided with details for an alternative system(s), we strongly recommend you provide us (or your insurance broker) with the details before you agree to any alternative, so we can check with your insurer that the suggested system is comparable and acceptable. We are aware that some alternatives being suggested are not comparable to the Redcare signalling, which has been considered the gold standard of signalling for many years.

3. Insurance approved and certified alarm transmission systems are categorised as either single path (SP) or dual path (DP) and will also be attributed a category, typically 1-4 for dual path systems, with systems noted as SP3, DP2 etc. A comparable to a Redcare GSM system would need to reflect a dual path transmission system meeting a minimum of category 3 (DP3).

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