BT Redcare Closure And What it Means For You
On the 1st February 2024, BT announced that it is withdrawing its Redcare alarm signalling facility and operations will cease completely from the 1st August 2025. This means that fire and security alarms using this type of remote signalling will need to upgraded to a new remote signalling system.
How This Can Affect Your Insurance Policy
Your insurers will have agreed your policy cover based on the information disclosed to them at the time of inception and on the basis of you having an alarm with remote signalling which is maintained under a contract. If changes are to be made to your alarm system, you must inform your insurance company of those changes so they can agree them and approve the new system.
What You Need To Do
If you are an existing Redcare client, it is imperative that you contact your alarm system provider to ensure that an alternative and appropriate replacement can be installed before the 1st August 2025 and that remote signalling will continue uninterrupted. Alarm providers are expecting a surge in demand and installation capacity may be in short supply, so do not delay.
The replacement to consider should comply to the latest “DP3” (dual path) Grade as being the most appropriate.
Please contact us if you have any questions about your current insurance obligations and/or the alternative system suggested by your alarm company and we will check it with your insurers.
*Your alarm installer must have an NSI or SSAIB accreditation in order for your alarm to qualify for a policy response.
What Happens If You Do Nothing
If you do not arrange for your alarm signalling to continue uninterrupted and your cover is based on remote signalling being in place, you are not meeting your policy conditions and are jeopardising any claim for theft or fire, as insurers are within their rights to reject such a claim.
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